DULA employee may file a complaint with the grievance form regarding any problem raised by the behavior of an instructor, staff, administrator, or another student to the Chief Operating Officer, who also serves as the complaint designee for the employee. The grievance form can be obtained at the DULA front desk. The complaint designee will review the matter. If more information is required before attempting to present a resolution, the complaint designee will investigate the matter thoroughly by having an interview with all individuals (including the reporting employee) and reviewing all documents that are related or may potentially related to the matter.
The complaint designee will report the matter to the executive committee (the president, dean of academic affairs, chief operating officer, OMC director) along with a recommendation for a resolution. If the executive committee acknowledges the recommendation, then the matter will be considered resolved; if not, further discussions will be held until the majority of the executive committee agrees upon a resolution. Resolutions will vary depending on the seriousness of the complaint.
Employee may reopen a complaint case by appealing to another executive committee member; if no members acknowledge the employee's request, the case will be considered closed. Once the case is closed, the employee and other appropriate parties will be notified of the executive committee's decision by Chief Operating Officer or any member of the executive committee within thirty (30) days. The details of the case shall remain private and no publication will be made.
Should the reporting employee, or any other affected party, remain displeased with the outcome provided by the university, they may contact:
Accreditation Commission for Acupuncture and Oriental Medicine
ACAOM is located at 8941 Aztec Drive, Eden Prairie, Minnesota 55347;
Phone 952-212-2434; fax 301-313-0912.
Bureau for Private Postsecondary Education
A student or any member of the public may file a complaint about this institution with the
Bureau for Private Postsecondary Education.
2535 Capitol Oaks Drive, Suite 400, Sacramento, CA
95833 P.O. Box 980818, West Sacramento, CA 95798- 0818
Tel. (916) 370-7589, (916) 431-6959, Fax. (916) 263-1897. www.bppe.ca.gov
California Acupuncture Board
1747 N. Market Blvd, Suite 180, Sacramento, CA 95834
Tel (916) 515-5200, Fax (916)928-2204. www.acupuncture.ca.gov