A Grievance is a complaint or allegation on student(s) against other student(s), faculty, staff or DULA administration. For example: being treated unfairly, wrong or discriminated in academic performance by faculty, student, or others, violations of DULA procedures or policies, infringement of established or inferred rights, violation against ethical conduct, etc. Grievance may not be filed solely to repeal DULA regulations or policies, but may address how a regulation or policy was reached, interpreted or implemented.
Students may file a complaint regarding any problem raised by the behavior of any instructor, staff, administrator or another student to (MSOM) Student Service Coordinator with Grievance form. The Grievance form can be obtained at DULA front desk. The MSOM Student Services Coordinator will then transmit the submitted form to the Dean of Academic Affairs who also serves as the Complaint Designee. The Complaint Designee will review the matter. If more information is required before attempt to present resolution, the Complaint Designee will investigate the matter thoroughly by having interview with all individuals (including the reporting student) and reviewing all documents that are related or may potentially related to the matter. Students may also submit grievance forms to any member of the executive committee if they so choose to.
The Complaint Designee will report the matter to the Executive Committee (The President, Dean of Academic Affairs, Chief of Operating Officer, OMC Director) along with a recommendation for resolution. If the Executive Committee acknowledges the recommendation, then the matter will be considered resolved; if not, further discussions will be held until the majority of the Executive Committee agree upon a resolution. Resolutions will vary depending on the seriousness of the complaint.
Students may reopen a complaint case by appealing to another Executive Committee member, if no members acknowledge the students’ request, the case will be considered closed.
Once the case is closed, written notice of the Executive Committee’s decision will be notified within a reasonable time to students and other appropriate parties, not to exceed 30 days. The details of the case shall remain private and no publication be made.
Should the reporting student, or any other affected party remain displeased with the outcome provided by the university, they may contact:
Accreditation Commission for Acupuncture and Oriental Medicine
ACAOM is located at 8941 Aztec Drive, Eden Prairie, Minnesota 55347;
Phone 952/212-2434; fax 301/313-0912.
Bureau for Private Postsecondary Education
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education.
2535 Capitol Oaks Drive, Suite 400, Sacramento, CA
95833 P.O. Box 980818, West Sacramento, CA 95798- 0818
(888) 370-7589 (Telephone), (916) 431-6959 (Telephone), (916) 263-1897 (Fax)
California Acupuncture Board
1747 N. Market Blvd, Suite 180, Sacramento, CA 95834
Tel (916) 515-5200, Fax (916) 928-2204